Freelance Cherwell Developer – ITSM/CMDB Integration

Description

Description:

We are seeking a seasoned Cherwell Developer with expertise in IT Service Management (ITSM) and Configuration Management Database (CMDB) integration to join our team on a freelance basis. The successful candidate will play a key role in developing and integrating Cherwell solutions tailored to our clients’ IT service management needs.

Key Responsibilities:

  • Design, develop, and implement Cherwell solutions for IT Service Management (ITSM) processes, including Incident Management, Change Management, Problem Management, and Service Request Management.
  • Customize and configure Cherwell CMDB to accurately represent infrastructure, applications, and services within the IT environment.
  • Integrate Cherwell with external systems and data sources, ensuring seamless data flow and synchronization between Cherwell and other IT tools and platforms.
  • Collaborate with stakeholders to gather requirements and translate them into technical solutions within Cherwell.
  • Develop and maintain documentation for Cherwell configurations, customizations, and integrations.
  • Provide technical support, troubleshooting, and issue resolution for Cherwell applications and integrations.
  • Conduct Cherwell training sessions for end-users and IT staff as needed.

Qualifications:

  • Minimum of 7 years of experience as a Cherwell Developer, with a focus on ITSM and CMDB integration.
  • Proficiency in Cherwell development, customization, and configuration, including the use of Cherwell mApp solutions.
  • Strong understanding of ITSM processes and best practices, with hands-on experience in implementing ITIL-based workflows within Cherwell.
  • Experience in integrating Cherwell with external systems using APIs, web services, and data connectors.
  • Familiarity with CMDB concepts and practical experience in configuring and managing CMDBs within Cherwell.
  • Excellent problem-solving skills and attention to detail.
  • Effective communication and collaboration skills, with the ability to work closely with stakeholders at all levels.
  • Cherwell certifications, such as Cherwell Certified Architect (CCA) or Cherwell Certified Engineer (CCE), are highly desirable.

If you are a skilled Cherwell Developer with a strong background in ITSM and CMDB integration, we invite you to apply for this freelance opportunity. Join us in delivering innovative IT service management solutions to our clients and making a significant impact in their IT operations.

Interested in this job?

289 days left to apply

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